Landmark Transcription provides more accurate and faster service by:

• implementing a multi-level checkpoint system for far better accuracy
• offering a nationwide network of experienced MT's dedicated to your account
• featuring flexible systems to accommodate clients of all sizes and needs
• keeping your fiscal health a priority

With unparalleled quality and accuracy, and with a flexible, customizable delivery system that includes the highest degree of technology, Landmark Transcription is the choice for transcription that goes above and beyond the norm.

Our management team has over 40 years of combined experience in the transcription industry and has worked in senior managerial and operational roles for several industry-leading companies. The team includes:

Anne Hopkins, President: Anne has over 11 years of experience in the transcription industry, primarily in client services and operations roles. She spent four years at SecrePhone where she was a client service center manager. At Landmark, she is responsible for overseeing all aspects of service implementation and ongoing client management, including business development and client satisfaction.

Chris Hopkins, Chief Operating Officer: Chris has over 14 years of experience in the transcription industry, primarily in operations. He spent five years at MedQuist, where he served as regional vice president and director of MT Recruiting. Prior to that, he served in several administrative and management roles at SecrePhone. At Landmark, he is responsible for overseeing all aspects of service implementation and ongoing client management, including all technical and administrative aspects of the account.

Kathy Eberle, Quality Assurance/Operations Manager: Kathy has over 25 years in the transcription business, as a transcriptionist, QA specialist and business owner. In her current role, she is responsible for all quality assurance activities at Landmark, as well as account implementations, and training and development.

C. Miles Frantz, Vice President, Sales and Marketing: Miles joined Landmark Transcription in June 2009 and has been actively involved in the medical industry for over five years. Prior to joining Landmark, Miles served as the director of sales and marketing for MedScribe. He is a proven executive with over 12 years of experience in the area of sales, marketing and customer relations.

Landmark Transcription™ understands that accuracy and precision are essential to remarkable transcription. And, with our innovative, multi-level checkpoint system, we're more precise, more accurate, and offer better quality medical documentation than our competition.

The LANDMARKS™ Checkpoint System provides the highest degree of quality and accuracy by instituting safety checks at every step of the process, from inception to completion, including:

• MT matching of the Medical Record Number and Visit ID number from real time database of patient information
• Secure, HIPAA compliant digital upload and transmission of audio and data to ensure quality audio and data integrity
• Comparative document referencing using the complete transcription history
• Retrospective auditing by experienced QA staff with automated feedback system to MTs for prompt correction of errors at the source

Familiarity with our clients goes a long way in making your transcription the best it can be. From understanding the healthcare professional's voice and inflection, to understanding issues and needs specific to our clients' hospitals and practices, we realize how important it is to have a team of transcriptionists who understand your transcription needs.

That's why Landmark Transcription offers each client My Transcriptionist Team, a unique program with transcriptionists who are dedicated to your business over the course of your engagement with us. Always listening, always understanding, getting to know your style and your transcription needs, that's the difference having your own dedicated transcriptionist team can mean.

As another final checkpoint, Landmark Transcription offers Accu-Audit™, a QA audit process with processes and procedures developed by our experienced QA team. Our Accu-Audit process draws on over 25 years of transcription experience to offer clients transcription that is clearly superior to our competition. Leaving no transcription unturned, the Accu-Audit™ process is the cornerstone of our review process with results that offer you more accurate and more reliable transcription every time.

We understand the time-sensitive issues you face when dealing with your medical transcription -- and we can help. With a nationwide network of some of the best transcriptionists in the country, unique document routing technology and exemplary service and support, Landmark Transcription is poised to deliver your highest priority transcription when you need it.

Our experienced and knowledgeable staff has a minimum of seven years of experience with many having beyond ten. Further, our unique document routing technology routes the work to the first available member of your team, through our QA process and back to you via our electronic document delivery process.

Landmark Transcription knows that not every practice has the same approach to their transcription requirements. Workflow, technology and other requirements vary from practice to practice. Our customer-friendly and flexible PersSCRIBE™ System offers your practice personalized, convenient and user-friendly electronic templates that work with our transcription services and your unique needs. Print-ready templates for medical forms, fax cover sheets, health records and billing are easily customized to meet your individual needs.

Landmark Transcription understands the need to feel comfortable with a new transcription service. We also understand that you don't want to be locked into lengthy contracts or a multi-year "deal" -- which usually doesn't amount to much of a deal.

That's why we offer prospective clients a free, no-risk trial. We will set you up in our system or work in yours, at no cost to you. We will transcribe up to 1,000 lines free of charge. If you are not completely satisfied with the quality of our work, our customer service, or our technology, you can walk away with no strings attached.

If you do stay with us, and we are confident you will, our Client Service Agreement is short and easy to understand. You can cancel the agreement for any reason or no reason with 30 days notice and there are no minimum volume requirements.

At Landmark Transcription, we believe that quality transcription starts with quality people. That’s why we are committed to using only US-based transcriptionists and quality assurance staff. Our domestic work force, combined with our unique My Transcriptionist Team and Accu-Audit processes, results in a superior level of quality. This means fewer errors, reduced clerical time and improved physician satisfaction. All at a price comparable to that offered by the major off-shore companies.